Detention management in trucking
Detention management is among the top problems facing drivers and fleets. Driver detention ranked as a top industry challenge, according to the American Transportation Research Institute. However, some fleets are successfully deploying strategies to combat this time-killing supply chain. Senior solutions architects recently surveyed large fleet companies that they felt had a “good handle” on detention management. After analyzing the survey results, they were able to map out what they consider to be the best practices for detention management.
The result is a detention management process with four categories: strategic—building a plan; tactical—executing the plan; event—analyzing challenges; and resolution—having everything in place to bill the customer and pay the driver. Detention time should be part of the contract negotiations with the customer.
He advised fleets not to wait until there are problems with the customer’s detention policies before sharing their own. Now that the fleet has decided upon and communicated its detention policies, the tactical side of detention management begins with load acceptance.
It’s crucial for customer service to have the flexibility to decline loads if necessary and negotiate contracts based on detention policies. When a load is accepted, if a detention problem is expected, there should be clear communication between the driver and dispatch to reduce detention. Fleets that monitor their vehicles and rely on first-hand information from their drivers will then have more time to notify or warn a customer of detention risks. Those detention events significantly impact the fleet company in ways that many are unaware of. Develop detention management processes that work for the fleet, the customer, and the driver by involving all areas of the business, including customers.
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